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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. One year Fido service contest (March 2022) Click...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
Free data offer disappeared from account screen
I received a text message telling me to log in to fido.ly/FreeData to add 10GB to my plan for 12 months. When I logged into my account a little pop up message came up with the offer. I accidentally clicked away and now the offer is nowhere to be foun...
Buy sim card replacement online
I broke my sim card and I want to buy a new one.Is it possible to buy a new one online?
How to contact Fido from India?
Hi, I had my flight from Vancouver to Delhi, India. I tried calling fido support while I was in Canada, but I couldn't get in touch with anyone on time. Is there a way to interact with a representative online? As I do not see an email address where I...
Change Phone Number
Hi everyone, I am looking to change my phone number online, but the only options showing for me is starting with 236 and I am looking for 778. Anyone know how I can change online without call for Fido Support ?
Receiving messages minutes/days later
*** delayed text messages *** I've been using the Textra app and have tried the stock messaging app + Google messages. Sometimes I'll be having convos with friends and then the timestamps show I'm receiving messages 8-10 mins later OR I'll receive a ...
