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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Failed Phone Upgrade
I tried to upgrade my phone earlier today on Fido's website. I chose an IPhone 13 (Pink), I completed all the required information such as my address and card information. Once I clicked on proceed with the transaction, the website threw me an error ...
Resolved! High bill and payment arrangement
Hi , i have received $1365 bill and my account got deactivated without informing me .. I talked to the customer service Mike and two other .. I requested them that I am struck in middle of my work , I have to take the bus to reach home I will pay my ...
Resolved! Charged Even After I Paid Off My Phone
Hi, I just realized I’m paying 120 dollars a month for 10gb data meanwhile Fido's highest data/talk package (12gb) is for 60$. At first, I started paying this amount as a part of phone agreement. However as I can see my phone has already been paid fu...
Resolved! How to change last name
Hello, I just recently had my last name changed, so I would like to now update my Fido account with my new ast name. Am I able to do this at a nearby Fido kiosk in a local mall, or do I have to contact customer service myself? I would much rather h...
Resolved! Fido MyAccount keeps logging me out
Everytime I click the "make payment" button, fido signs me out and i get this message: "There's been no activity for a little bit, so we signed you out to keep your info safe. Please sign in again.". Payment through the app is not working either.
