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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23726 Views
  • 0 replies
  • 8 likes

Resolved! Unable to talk to representative, need urgent help!

I had to change my number as my previous number was assigned to one more person and all wrong calls were directed to me, and I was trying online to change but I did not get numbers with Montreal area code so I called customer care to do on my behalf ...

AaAG by I'm a participant level 1
  • 635 Views
  • 1 replies
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Not receiving verification emails

I ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and wa...

Service

Switched from Rogers to Fido in Sept. Agent input our address incorrectly. Account  locked. Can't update address online. Called Fido several times. 2 hour wait. Tried 'ask Jack'. Couldn't understand issue. Did not receive bill by email. Had to search...

ADuffy by I'm a participant level 2
  • 511 Views
  • 1 replies
  • 0 likes

No sign-up confirmation e-mail?

Hi,Two days ago, a Fido employee signed me up for an account and a new phone through the live chat. He said it was all set up and I would get my new phone in 2-5 days. i haven’t received any emails confirming my new account. Is that normal?  Does any...

InvisibleHat by I'm a participant level 3
  • 2762 Views
  • 3 replies
  • 0 likes