I have spent the last 5 days calling Fido everyday to resolve my issue and it is still not resolved. i ordered an iPhone 13 online and recieved confirmation of my order. I never recieved the "ready to pick up" email and instead had to call Fido to find out that my order is ready.
I went to the store to pick it up only to be refused because I didn't have a non-Canadian ID because of "company policy". I only to find out later that it is not company policy at all. I was discriminated against based on my ID.
I was later told that I had to order the phone by delivery. How is it that I am able to deliver the phone to my home and not pick it up? However, the deal had changed from $0 down payment and $32 per month to $330 down payment and $34 per month. I was told I have to make the down payment or raise an issue with "back office". Why should I pay $330 when it was not my fault I couldn’t pick up the phone?
After this, I received the tracking id for thé phone and saw that the address that Fido had provided to purolater was incorrect??
I was on the phone with Fido for 3 hours trying to resolve both the issue of the down payment and the address change. The "resolution" was that a case was raised and I will be contacted in 1 business day. I even had to provide screenshots of my purchase of the iPhone 13 with $0 down payment.
As a company, will you allow your customers to be discriminated in the store? And then they are not able to resolve an issue that was not supposed to happen and face a worst situation? Incredibly disappointing.
Welcome to the community!
Sorry to hear you feel like you were discriminated against.
...I went to the store to pick it up only to be refused because I didn't have a non-Canadian ID because of "company policy". ..
I assume you meant you have non-Canadian ID? May I ask what identification you provided? As far as I am aware, the accepted forms of identification can be found here and here. As noted in one of those replies, the authentication process can be different in-store and over the phone.
I understand a case has already been raised with customer support. Hopefully, they'll be able to resolve your situation.
Hope this helps 😀