Hello,
I have spent the last 5 days calling Fido everyday to resolve my issue and it is still not resolved. i ordered an iPhone 13 online and recieved confirmation of my order. I never recieved the "ready to pick up" email and instead had to call Fido to find out that my order is ready.
I went to the store to pick it up only to be refused because I didn't have a non-Canadian ID because of "company policy". I only to find out later that it is not company policy at all. I was discriminated against based on my ID.
I was later told that I had to order the phone by delivery. How is it that I am able to deliver the phone to my home and not pick it up? However, the deal had changed from $0 down payment and $32 per month to $330 down payment and $34 per month. I was told I have to make the down payment or raise an issue with "back office". Why should I pay $330 when it was not my fault I couldn’t pick up the phone?
After this, I received the tracking id for thé phone and saw that the address that Fido had provided to purolater was incorrect??
I was on the phone with Fido for 3 hours trying to resolve both the issue of the down payment and the address change. The "resolution" was that a case was raised and I will be contacted in 1 business day. I even had to provide screenshots of my purchase of the iPhone 13 with $0 down payment.
As a company, will you allow your customers to be discriminated in the store? And then they are not able to resolve an issue that was not supposed to happen and face a worst situation? Incredibly disappointing.
