Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Can't see 5 extra hours of data
Had used 1 out of 5 of my monthly free data hours, 24-48hrs ago, and now in the My Account app I can no longer locate where to enable the data hours. It is as if the feature has been removed from my account. I've used those hours many times, so? ...
Resolved! Fido Roam connects to fast
What a rip off !!!! Automatically connects without giving you time to go in Airplane mode . If you can check that no data was used on that day that was not wifi , least you can do is payback the money . It is your system that is the issue . I didn't ...
Resolved! Home phone signal problems
The box is set up at a window with 3 to 4 full green network bars. I get a dialtone, and it's still in the same green bar range, but the minute it makes a connection with a dialed number and it rings at the other end, the bars on the device go ALL R...
Resolved! No response on chat
I tried contacting fido chat for several days but go no response.
Resolved! Worst service
i bought a new phone and ported to Fido during black friday offer. I tried to get the service online but the system won't let me pass the I'd verification. Therefore, I called the customer service and got it fixed. After a month I was charged more fo...
