Celebrate Pride with Fido
Hi Community, Â A long-standing ally of the 2SLGBTQ+ community, Fido always aims to move the conversation...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here. Â Â Fido XTRA's TCL 30 5G +...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How do I pay less when I am away
Hello,I am out of Canada right now. I haven't been using my phone plan for a while and I just notice that I will be away for a while like 6-7 months more. Is there a chance I can pay less during this time? Thank you.
Canceling Device Protection
Hello there,I was wondering how to cancel the preium device protection? I tried calling but the phone wait times is too long. Previous posts suggested I private message Fido Solutions, but then they told me to post here. Not sure how to get this 13ca...
Billing address change notice
Fido, I have moved and need to update my billing address. The My Account page returns error 502 and I cannot update it. The "contact us" button leads to some sort of link tree that doesn't actually allow me to contact anyone. Please call me at my pho...
port my number from Fido to Freedom
Hello, I would like to port my number from Fido to Freedom , can you please assist me in this matter? Thank you
Resolved! Text from Canada to US
Hi, My plan has unlimited texting, which says that "Unlimited Text, Picture and Video Messages from Canada to U.S. & Intl Mobile Numbers". Is that mean I won't be charged extra if I send a text message to the US? Thank You!
