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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23678 Views
  • 0 replies
  • 8 likes

Resolved! Fraud

I recieved an email saying I ordered an Iphone 12 pro max when I rarely even use my fido app.  It started at 1 am in the morning yesterday when I recieved a bunch of email from 100+ subscription email. I checked all the emails then I saw an fido emai...

Ivan16 by I'm a participant level 1
  • 2020 Views
  • 4 replies
  • 0 likes

Error for online order and upgrade pending

I did an online order for an iPhone 12 mini (black Friday deal) and got an error message. I tried again and it said that the upgrade is pending, but I did not receive any confirmation email. How can I check if the status of the order went through? 

Anniehoang17 by I'm a participant level 2
  • 1198 Views
  • 6 replies
  • 0 likes

Resolved! Better deal 3 weeks late…

3 weeks ago picked up a new iPhone 12 mini 64g from Fido on a great deal. $20/month. Only black available... Today I notice 124g mini available in all colours for less than $18 a month郎

Emmo by I'm a contributor level 1
  • 1490 Views
  • 3 replies
  • 0 likes

Fido terrible service

wait times are triple what they say, service workers are young andfull of attitude and they never give you a call back, Fido  worst company in whole the planet