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Regarding add-on bill credit

Manikanta
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

Last month I took a new sim in one of your stores. As a promotion, the staff gave me 1000 international minutes for free for 24 months (which actually costs $3/month).

Now I want to purchase a phone. After selecting a phone and building my plan, that add-on(1000 International LD Minutes) is charged $3/month(as shown in the below pic).Screenshot 2022-07-09 171959.png

I want to ensure that after purchasing this phone I will not be charged for the add-on.

Please let me know what will happen.

3 REPLIES 3

Manikanta
I'm a Participant Level 2
I'm a Participant Level 2
My chat with the specialist
  • Hi, Last month I took a new sim in one of your stores. As a promotion, the staff gave me 1000 international minutes for free for 24 months (which actually costs $3/month). Now I want to purchase a phone. After selecting a phone and building my plan, that add-on(1000 International LD Minutes) is charged $3/month. I want to ensure that after purchasing this phone I will not be charged for the add-on. Please let me know what will happen.
  • I will definitely try to help you out today once I will get full access to your account. I can see that you’re logged into your fido.ca account which is awesome as you’re fully authenticated :)Let me pull up your account here.
  • take your time
  • We will have to change your plan in order to add new device and if we chnage plan then you would lose your $3 long distance discount.
  • oh ok
  • Ok, thankyou for your help.

khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi @Manikanta 

The best way in your case to keep the 3$ promo you have on your account when purchasing a phone is to contact Fido by Chat, to help you with the purchase. Just go to https://www.fido.ca/contact and click the button "Neep help" then type "chat with an agent".

I hope my answer resolve your situation Smiley

Have a nice day Smiley I'm here if you have more questions Smiley

Sincerely, khouya Smiley
bestanswer-fidostyle.pngmore-fidostyle.png

 

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Manikanta,

 

  Welcome to the community!

 

    I understand wanting to have all of the information prior to committing to the device purchase. Unfortunately, we won't likely be able to provide refutation or confirmation of the 1000 International Minute charge. You should note this forum is community-driven and not intended as a venue for customer services. As such, we would not be able to provide an answer either way.  You would need to contact customer service to see whether the promotion is applicable with your new plan. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

 Hope this helps 😀

 

Cheers