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Billing address was changed after service interruptions last Friday Jul 8th

SnoopyFriends
I'm a Participant Level 1
I'm a Participant Level 1

I checked my account online. I selected Account Profile and select my mobile account tab.  However, I saw my billing address is now default to  '107 12th Ave W, Vancouver BC  V5Y1T6'.  (I am in Toronto)  Is this another system glitch affected by last Friday Jul 8th outage?  Does anyone has the same issue?

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello SnoopyFriends,

 

  Welcome to the community!

 

  Finding changed information on your account would certainly be troubling. While it's possible it could be a glitch, I don't think it would be related to the recent outage. I would be concerned that the change occurred fraudulently, though. You might consider contacting customer service to verify the address had indeed been changed on your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

  If the address had been changed (obviously not by yourself), they might refer you to their Fraud department and/or Verification/Validation team in order to get it sorted.

 

Hope this helps 😀

 

Cheers