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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23525 Views
  • 0 replies
  • 8 likes

Fido has lack of accountability and transparency issue

I activated my lines with Fido on boxing day from retail store. When I did not recieve my contract in email as promised I call fido to confirm details of my plans, as store was not answering phone at all and my wifes contract showed something fishy.F...

Fidolies2023 by I'm a participant level 2
  • 307 Views
  • 3 replies
  • 1 likes

Extremely poor customer service.

I recently switched from my previous provider to fido on a bring your own phone plan, unfortunately for me my phone led screen broke and blacked out leaving it entirely unusable. I went to 3 different Fido locations to try and find a solution, hoping...

Shrew by I'm a participant level 1
  • 216 Views
  • 2 replies
  • 1 likes

stuck on setup

I thought I was. done when I wondered why my phone hadn't made any noise all day. It's not registered on the network. I open my Fido app and log in. I go to my line and look at phone tab, it wants me to set up an esim likely a result of the added lin...