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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23547 Views
  • 0 replies
  • 8 likes

Same phone, No network, no service found

 I haven't changed my phone, but the past 4 days have been awful :Can't call/receive textCan't call/receive callscant access my data Phone is constantly in no service/No network foundIt would connect me to service every other few hours, but only for ...

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Tyandrah by I'm a participant level 1
  • 186 Views
  • 2 replies
  • 0 likes

Resolved! Port out SMS confirmation not working

Hi, I moved overseas and I'm trying to port my Fido number to a VOIP service. I received the SMS to confirm the porting operation and I replied, but apparently my response wasn't received on the other end. I'm currently waiting in line on 18664058694...

mlca by I'm a participant level 1
  • 222 Views
  • 1 replies
  • 0 likes

Hefty Roaming Charges

I am so dispointed with customer service Fido offered to their long term customers.I was shocked last month when I've rcvd my last month bill with $305 roaming charges added.While travelling inernational i dont use roaming even told Fido to disable r...

KN14 by I'm a participant level 1
  • 177 Views
  • 1 replies
  • 0 likes

Resolved! Fido Customer Service made me go through another line sugnup

Had a terrible experience with Fido customer service. Signed up in early Jan 2024 to start service on a later date ofJan 15th. On Jan 14th I called customer service to check on service status as nothing was showing on the account page only to be told...

polypep by I'm a participant level 1
  • 192 Views
  • 1 replies
  • 0 likes

Resolved! activation fee

I changed my provider and Fido contacted me on offer and I decided to come back, and now I have seen an activation fee on my account, and they never mention me about the activation fee. help me out.