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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24038 Views
  • 0 replies
  • 8 likes

Missed winback call

I missed the winback call, is there a way to get them to call back? Calling the number doesn't work. 

phone23841 by I'm a participant level 1
  • 793 Views
  • 1 replies
  • 0 likes

Resolved! Cancel order

I would like to cancel my fido order.  Purolator informed me, that the order was out for delivery early in the morning so I stayed home from work as I didn't want to miss it.  Waited all day and no delivery.  I can't do that again so need to cancel m...

portarian by I'm a participant level 1
  • 1088 Views
  • 1 replies
  • 0 likes

Resolved! Paying debt

Hello Fido, I left Canada and cancelled my sim last year. Fido sent my debt to NCRI for collection and now it ended in Affinity Global (on behalf of Rogers) with interest adding up everyday so I have some questions:   1. I see that the balance still ...

ByDanny by I'm a participant level 2
  • 1655 Views
  • 1 replies
  • 0 likes

Resolved! Extra ROAMING chargers from Fido, always extra roaming charges

I just went to the US for the weekend. I opt out the Fido Roaming for my phone, becuase I have it active on my Wife's phone and I disable the data on my phone and did not allow roaming on my phone, but still FIDO is charging me $7.99 for a data messa...

Jorgem by I'm a participant level 1
  • 1260 Views
  • 1 replies
  • 0 likes

Resolved! New line but no confirmation

Hi,   I added a new line for a tablet on my account last week. I ordered with a specialist on the chat who told me I would get a confirmation e-mail within two days. It's been a few days and I'm still waiting... I know my device (iPad Air 4) is suppo...