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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Tired of Fido games!
So to start I had $40 plan with Fido and had an exclusive offer on my account to upgrade my phone to s22 for $20.84 per month with 0 down.I thought to give customer service a call to ask if they have any other loyalty discounts, I was connected to an...
How to obtain an esim card?
Hi, I have been using two phones, one with Fido from Canada, the other one from another country, now I see that there's esim card which can be used together with a physical sim card on the same phone. How can I get an esim card from fido? Can I get f...
Resolved! Contract for prepaid plans?
Hi My partner will arrive in Canada tomorrow and we plan to have a prepaid plan for her. Does Fido will provide a contract for that? Like a contract with address in it? We will be using this contract as proof of residence for her SIN application.
Resolved! Suspension fee
Hey! So i recently suspended my fido plan temporarily. And i was told i will be charged 7 dollars per month. But i later checked that the 7 dollars is add ons with my monthly bill which 40 dollars. So I've been charged 47 dollars per month even when ...
Resolved! Security Practices
Hi Fido, Just to let you know your security practices are quite awful. After having my account logged into a by a bad actor, I had a phone purchased under my account and no notification of such order. Luckily, fedex emailed me to expect a package fo...
