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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Did not receive SIM in mail
Hello, I registered for my Fido account on August 11, and still have not received an email confirming that a SIM card will be sent in the mail, and I have not received anything in the mail. What steps do I need to take in order to receive my SIM car...
Voicemail Access code not accepted
Both my wife's phone and mine are on Fido and we both retrieve our voicemail thru the same 587 voicemail number. Living rurally, we both use wifi calling as the LTE signal is weak. When getting voicemail directly from our phones, my access code work...
Resolved! Confusion regarding my account changes
Hi, I'm really confused about my recent changes and would like some clarity if possible. Posting here is a bit of a last resort since 2 calls to the help line haven't resolved this yet. Until Sunday, my BYOD plan was $45 + tax a month. On sunday, I ...
COMPLAINT: Temporary plan suspension for long-term travellers
I decided to head on a year-long travel in South America, but I didn't want to loose my phone number while I was away. I called Customer Service ahead of my departure, and was told that I could suspend my plan, that there would be a maximum of 6 mont...
Resolved! Ordering a New SIM card online
One of the ohines on my account got lost and I suspended service on that phone. I have a couple year old phone that I intend to use with that line. Due to COVID I was hoping just to order a replacement card online but while I find references to order...
