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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. Â Fido XTRA's TCL 30 XE 5G + TV...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
LTE Network Issues - Calgary
For the last few days my phone (Pixel 3) seems to be having problems connecting to the mobile network. Typically I am on Wifi at home and when I go it struggles finding a mobile connection. Normally I have LTE+ status, but lately it goes to 3G or H+ ...
Device IMEI on Proof of Purchase
Hi,I got a google pixel 3XL on contract and there is some issue with the phone. Google is ready to replace the phone as it is still under warranty, however they need a prrof of purchase which has the IMEI number mentioned. I checked my contract but t...
Resolved! Contract
Where do I check to find when my contract ends on the website?
iPhone can receive text messages but cannot send them
My iPhone just started this evening to not be able to send text messages. It receives them fine. I have tried everything: rebooting my phone, resetting network settings, making sure that SMS is turned on, and nothing works. I have a strong signal on ...
Phone upgrade
I upgraded my phone on September 28 over the phone and have not received anything yet. I called to inquire, but could not stay on hold for 30 minutes, and the lady was not able to call me back because she was inbound-whatever that means. If I don't r...
