General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Fraud Department Cancellation

I was given a SIM card instore and was told I was allowed to activate on line to avoide the 50 dollar fee of activation. Everything was up and running via the LiveChat function on the website, as an employee assisted me with the set up and allowwed m...

Installing eSIM on an iPhone 12 Pro

I am trying to install an eSIM card on my iPhone 12 Pro for the first time. However, I keep on receiving the following message. “Unable to Complete Cellular Plan Change - Your cellular plan could not be set up. Try Again Later.”I have gone to a store...

Fido - The most unethical company ever!

I have spent 1 hour on chat and 1 hour on phone since morning. The agents simply hang up. The call agent says contact live chat agent, the live chat agent says call contact center and just hang up abruptly this is insane level of customer service. ...