General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

FidoStephen by Community Manager (Retired)
  • 0 replies

Fido Winback problems

I am having trouble reaching the Fido winback support team. They had called me last week and had trouble verifying my account so I went in store to get the verification done. Now that is has been completed there is no way to get in touch with the win...

lylie by I'm a participant level 1
  • 1 replies

No Winback call after the email

Hello Fido Mods!  I received an email saying that theres an exclusive offer for me and i should be getting a call in a few days in Oct. After one month, had no luck to receive the call. Today I had a online chat with the customer service saying that ...

piggycat by I'm a participant level 2
  • 3 replies

September Winners

September  2021 a enter daily contest for a chance to win 1 year of fido service started the begging of September and ended September 29th the contest advertised that winners will be messaged starting October 7th 2021. How come when I go to contest w...

Resolved! About not getting support

Hello! I have purchased a Fido sim card in September which has a 50$ plan that includes 1500 international minutes. When I got my first bill it was $109, which was ok with activation fees. But when I checked my bill for the current month it was showi...

Promo for ZTE Grandxview Tab

Hi! So I got this Zte grand x view tablet as a promotion yesterday.  It came with a SIM card.Does anyone know if I can send and receive text messages and how to set it up?  I tried to send a text but it says "sending...." and then "not sent tap to tr...

Kitana1 by I'm a participant level 1
  • 2 replies