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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Roming

I am out of Canada since last 15 days and want to put on hold my account, So I don't need to pay regular monthly charges. But since I am in India I try to contact Fido but no one is available to guide me or solve my problem. Even I try to connect thr...

Yamanmaru by I'm a Participant Level 1
  • 312 Views
  • 1 replies
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Can’t upgrade

I’ve been active with Fido for about 3  months, I am now eligible for a upgrade but can’t because there is a $300 credit limit on my account how do I resolve this to get the phone I want ? 

hoyte by I'm a Participant Level 1
  • 330 Views
  • 1 replies
  • 0 likes

Resolved! $300 Billing Credit

When I purchased a Fido Connecto,n I was told that Fido offers $300 Billing Credit. Is it a Billing Credit i.e. my connection would be disconnected only when the outstanding amount to pay nears $300 or is it a Credit Limit to purchases of Fido servic...

mcorrea by I'm a Participant Level 2
  • 1144 Views
  • 5 replies
  • 0 likes