General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Looking for new phone and lower cost plan

Before I start looking elsewhere for a new phone plan can you see what you can do to my plan to make it more affordable? I really like Fido but it is getting harder to justify staying with you.

Dzanewic1 by I'm a Participant Level 1
  • 507 Views
  • 2 replies
  • 0 likes

Resolved! Help me to cancel voicemail

Please help me cancel the voicemail service. I don't need it. I want to stop receiving messages about it once and for all.

alexrusev by I'm a Participant Level 2
  • 1234 Views
  • 5 replies
  • 0 likes

signed a promotion contract plan but billed with other

To who may concern, I signed a Black Friday promotion plan through the phone call on Nov 26th 2020 as a New Customer. I got 3 lines in my account and was promissed the following details: No activation fee all linesFirst phone line: $35/month with 4GB...

wegf523 by I'm a Participant Level 3
  • 1265 Views
  • 10 replies
  • 0 likes

Resolved! Fraud

Hello i am a victim of fraud. Someone ordered a galaxy tablet on my account and was even able to add a new line for that. I don't have any idea about these.They managed to book my account for monthly plan to pay towards the tablet. I tried to call th...

Akash88 by I'm a Participant Level 1
  • 875 Views
  • 1 replies
  • 0 likes

Resolved! How much will I pay?

I just received the following message from Fido.Fall for this exclusive tablet combo. First, get the Samsung Tab A and pay $0/month for 24 months (after bill credit), with $0 down and 0% interest with Fido Payment Program (full price: $360).Plus, get...

Jim-yyc by I'm a Participant Level 2
  • 876 Views
  • 3 replies
  • 0 likes