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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
New account says cancelled before activation.
I am new to Fido. I got a new phone and new plan online on Nov. 24 and asked for the activation date be scheduled for today (Dec.7). I've already received my phone a few days ago and the SIM card. Until today, I saw that my account said 'cancelled', ...
Resolved! customer service difficult to contact
hi to all, i wanna share my frustrations to Fido. I need to cancel one of my cp lines with Fido, tried calling, took 39 mins and 41 sec, no one picked up, i was just listening to their music. I also used chat, started at 12:45pm. At first, it was J...
how to contact Fido over email
can anyone tell what is the email ID of Fido. I am trying to contact Fido over phone and chat service but these people are so busy. no one is responding.. I dont understand what kind of service they are providing.. If anyone from Fido see my msg kind...
Is this Fido’s idea of a joke?
On Black Friday I saw a notice in the Fido app regarding a special deal just for me. The special deal was a $65 entry level package with 1 GB (yes one GB) of data. This speaks volumes about how Fido views customers. First to have such a package in 20...
Can't change to eSIM ?
Trying to change fro physical SIM to eSIM. Have tried over 2 days. I get the code, enter it, then get an error message that 'something went wrong'. What could be the problem ?
