General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Switching from prepaid with balance to monthly

Hi, I went to a Fido kiosk to switch my prepaid plan to postpaid. The CSR there said my remaining prepaid balance cannot be transferred to the new postpaid plan since I'm opening a new account (a new sim is provided). I proceed with the switch there....

Kc32 by I'm a participant level 2
  • 4 replies

Resolved! New cell number is to be set under old account

Hi there,   My email address is linked to my cancelled old number. Now I'm setting up the account info for my new numbe , but I can't link it to the same email address anymore. Is there a way to resolve this issue? Thanks!   Best,  

RubyWhy by I'm a participant level 1
  • 1 replies

Resolved! Link to Esso egift card is not working

Hi, I chose the Esso egift card as my welcome gift; however, when I click on the "GET MY E-GIFT CARD" button, I get a webpage with a broken link that says: "Web page not available" as seen in the picture. Any solution would be appreciated. Thanks 

mghadban by I'm a participant level 2
  • 2 replies

Line added to my account fraudulently

Hi,   There was fraud on my account a few weeks ago where someone added a line and a new iPhone 12 to my account. I called right away and told Fido what was happening, and they removed the number from my account. Today, I received a bill for almost $...