OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Switching from prepaid with balance to monthly
Hi, I went to a Fido kiosk to switch my prepaid plan to postpaid. The CSR there said my remaining prepaid balance cannot be transferred to the new postpaid plan since I'm opening a new account (a new sim is provided). I proceed with the switch there....
Resolved! New cell number is to be set under old account
Hi there, My email address is linked to my cancelled old number. Now I'm setting up the account info for my new numbe , but I can't link it to the same email address anymore. Is there a way to resolve this issue? Thanks! Best,
Love Fido Mobile
I like Fido very much
Resolved! Link to Esso egift card is not working
Hi, I chose the Esso egift card as my welcome gift; however, when I click on the "GET MY E-GIFT CARD" button, I get a webpage with a broken link that says: "Web page not available" as seen in the picture. Any solution would be appreciated. Thanks
Line added to my account fraudulently
Hi, There was fraud on my account a few weeks ago where someone added a line and a new iPhone 12 to my account. I called right away and told Fido what was happening, and they removed the number from my account. Today, I received a bill for almost $...
