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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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AirPod upgrade hell

Ordered an upgrade device through fido.ca earlier this week. Was sent an email instructing me to go to a Fido store to pick up AirPods via the $2.50/month deal. First store tells me that they can't do the add-on because I didn't do the upgrade in-sto...

c95 by I'm a contributor level 1
  • 779 Views
  • 1 replies
  • 0 likes

Billing and Taxes

I am a recently new Fido customer living in Alberta. Today I was emailed my first bill for the amount of $114.06. The amount is conflicting with the information given to me by an agent at The Mobility Store and also a Fido customer service rep who I ...

JLH302 by I'm a participant level 1
  • 577 Views
  • 1 replies
  • 0 likes

Resolved! Need to contact the Office of the President

My phone became permanently locked when tech support/customer service gave me the wrong codes to unlock the sim network code. I spoke to Yaas (at the Vancouver office) and told her I only had ten chances to enter the code -- and she gave me wrong cod...

Vknow by I'm a participant level 1
  • 980 Views
  • 1 replies
  • 0 likes

Resolved! Port number

I am not able to reach customer service through *611 or 1888 481 3436 numbers. I would like to port my existing Bell phone number to Fido. I've now received the phone and SIM Card which is activated in Fido.  Can someone help to which helpdesk number...

Srisrinis by I'm a participant level 2
  • 4160 Views
  • 5 replies
  • 1 likes