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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23767 Views
  • 0 replies
  • 8 likes

Resolved! Worst service

i bought a new phone and ported to Fido during black friday offer. I tried to get the service online but the system won't let me pass the I'd verification. Therefore, I called the customer service and got it fixed. After a month I was charged more fo...

Resolved! Phone price change

I have just decided to upgrade my phone when I saw iPhone 11 with the discount of $14/months   Now that I got the bills, It said I have to pay $33.46/month   I just don't want it anymore

Gig18 by I'm a participant level 1
  • 760 Views
  • 1 replies
  • 0 likes

Resolved! promotional offer issue.

My Partner received a Text message offer on their cell phone from Fido offering to wipe the remaining device balance if they want to upgrade now.  We went to a store to look at phones and was told it was online only as they only saw a $150 device bal...

lostice by I'm a participant level 1
  • 1116 Views
  • 1 replies
  • 0 likes

Resolved! Wrong data amount displayed

I have 6 GB on my phone but it only registers 2 when I check to see how much I have left. Can you tell me why? 

bubbers by I'm a participant level 1
  • 1113 Views
  • 2 replies
  • 0 likes

Disable Roaming

Is there a way to disable roaming and possibly remove charges? I live near the border and get charged $8 roaming for walking down the street. 

jogrady1 by I'm a participant level 3
  • 3499 Views
  • 3 replies
  • 0 likes