Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
When is Fido Open for Calls or Live Chat?
Fido Website (Account customer service - Contact us | Fido) states the phone lines and the Live Chat is open from 9am-5pm on Weekends. It is now Sunday at 10am and neither the phone line or the Chat line is open. I'm startng to see a pattern here. ...
Receiving bills for my account I canceled in 2017
My internet account was canceled in 2017 and I even requested a refund cheque for its negative balance in November 2021. I received the cheque in December 2021, but I have started receiving bills for this account since this month. Please address this...
Terrible Support getting incorrectly billed
I am pretty frustrated.Several months ago I had a credit card stolen so I fell behind on my fido bills as I forgot to change over the card. My fault. I caught this issue a week or so before a suspension was to take place. I contacted FIDO and created...
Resolved! Price Adjustment on New Phone
Hello, I recently purchased a Samsung Galaxy S10 7 days ago and it is now on sale. On the fido payment program, I signed up to pay $30/month and it is now discounted for $20/month. Since I am still within the 15-day satisfaction guarantee, how can I ...
we need to change payment MC card as it was compromised
My phone is 4033930267 our Cosco CIBC card was compromised, we have new credit card for your payment
