Celebrate Pride with Fido
Hi Community, Â A long-standing ally of the 2SLGBTQ+ community, Fido always aims to move the conversation...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here. Â Â Fido XTRA's TCL 30 5G +...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Someone scammed 2 iphones from my account
I'm an international student, currently not in Canada. Nevertheless I recieved an email that someone ordered 2 iPhone 11 Pro's on my account on Fido. The live chat never gets answered neither do these people pick up the call, even on the fraud lines....
Fido Service Complaint
I'm not one to typically report a disservice publicly, but I have no other option, as I've exhausted all other routes. After being placed on hold for 45 minutes, I was then disconnected BY FIDO for "reasons unknown" as the automated operator put it. ...
Resolved! Changing my plan after 2 years
Hi - I am on a 2 year Fido Pulse 5G $55 plan and just finished paying off my Galaxy A8 phone last week. How can I change to a lower plan as I only use 2G of data monthly? My bill cycle starts on the 8th of each month. Is there still a bring your own ...
Phone delivery delay
Hi, hope everyone is well.i have ordered iphone 12 pro max silver 10 days a go, and I have received 2 confirmation emails with account change and the hardware update order.I also spoke to one of representatives and she said I will get an email with t...
Fido Keeps Charging me money and I don't even have an account anymore
I don't know how can I handle this situation, I would like to find a solution. I am not Canadian and I don't live in Canada. However, I spent my past summer in Canada and I got there a Fido prepay internet card just for the two months I was going t...
