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i want to talk with a customer service person

rsst
I'm a Participant Level 1
I'm a Participant Level 1
look i never posted anything in my life. now i am! i pay a lot of money to fido i have several accounts and my family does also. i have bben a customer for over 17 years. i really feel i deserve to talk with humanbeing. not jack or a voice mail or text or chat. i have been on the phone for hours.
6 REPLIES 6

ZeePee
I'm a Contributor Level 2
I'm a Contributor Level 2

Haha! That is a real pain! You need to keep pressing random numbers to reach out to some human, but only to find that Jack is still better!

KorbenDallasMPS
I'm a Participant Level 3
I'm a Participant Level 3

I just start swearing at it until it offers me to talk to a rep.

Last time i type: I'M **bleep**ING LOGGED IN YOU USELESS **bleep** I WANT TO TALK TO SOMEONE.

It was pretty hilarious I wish i could upload the screenshot.

FidoValerie
Moderator
Moderator

Hey @rsst

Welcome to the Community. Smiley 

 

Thank you so much for your patience and for your loyalty! We truly appreciate it.

 

That said, you can definitely speak with a person through most of our contact methods.

 

- By phone, you can request a callback so someone reaches out when is convenient for you

- Live Chat allows you to speak with a specialist if AskJack (the virtual assistant) is unable to answer your questions

- By contacting customer service over social media via private messages (available on Facebook, Twitter or Instagram). 

 

Hope to speak with you soon! 



Paulbel
I'm a Participant Level 1
I'm a Participant Level 1

This is funny because right now I'm trying to do "Live Chat" and a totally blank window has come up. 

Here's the "Chat Window" (below)

Fido may have the most disfunctional enterprise website I have ever seen among some really bad other ones.

Screen Shot 2022-09-19 at 11.30.06 AM.png

Hello @Paulbel,

 

Were you able to connect with someone finally?

 

Feel free to contact us over the methods shown here if you need anything.

 



ZeePee
I'm a Contributor Level 2
I'm a Contributor Level 2

That callback never happens at least before 2 hours!