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poor customer service

sukhasaroay
I'm a Participant Level 1
I'm a Participant Level 1

👋  my account #XXXXXX is there any one that can find win back team? because fido customer care can not help me. almost every week calling customer service but they are not able to activate my 4th line 😒 

if someone really works for fido please 🙏 reply others who's just fido employees IGNORE  it. 

Thanks 

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @sukhasaroay! Welcome to the community. Smiley

 

I'm sad to read that you couldn't get in touch with our Winback team. Have you heard from them since your last post?

 

If not, we'll be happy to exceptionally assist you via PM if you wish. Just let us know.