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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24007 Views
  • 0 replies
  • 8 likes

Resolved! Voicemail access code reset

Hi, I don't know how to change the password for my voice mail on my phone... is there a way to reset it?       

saraalsh by I'm a participant level 1
  • 95115 Views
  • 15 replies
  • 2 likes

Resolved! Delay Receiving Messages And Messages Are Out of Order

Greetings,My daughter has a plan under my plan, and hers has issues recieving messages. If someone sends her multiple messages shortly after one another, the first one might come through, then all the rest do not for hours and sometimes not at all. T...

ChrisV by I'm a participant level 2
  • 1725 Views
  • 3 replies
  • 0 likes

Temporarily Suspend plan for travel

I have been abroad for a month and before I go, I have contacted customer service to put my plan on hold and they have accepted it. However, when I check again, it still appeared that I still have to pay for my plan even though I haven't used any of ...

hailey_610 by I'm a participant level 1
  • 1119 Views
  • 1 replies
  • 0 likes

Resolved! Did not get offers I was promised with my new device

Last year, around September, I was shopping for a new phone. I really wanted to stay with my previous provider, but the salesperson at Bestbuy offered me to change to Fido because they could offer me a really great deal.  First, they offered me a fre...

Renribas by I'm a participant level 1
  • 2164 Views
  • 2 replies
  • 1 likes