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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23722 Views
  • 0 replies
  • 8 likes

Resolved! SMS with URL from Fido employee

I saw a local number saying that I could get a new phone and he claims to be a Fido employee. He also said my first name. When clicked on the link, it leads to a page with the location and postal code of the local store. It also says clicked here to ...

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5k3m by I'm a participant level 3
  • 2792 Views
  • 5 replies
  • 0 likes

need separate logins? really? can't merge

signed up for fido cell in store after having internet for years.  I figured it would merge with my internet account (which has auto pay). Next thing I know, I'm getting an overdue noticed. I log in and only see my internet, can't view mobile.After p...

Nnoyed by I'm a participant level 1
  • 1529 Views
  • 3 replies
  • 0 likes

Resolved! Terrible Service : ongoing issues

Hello, I am a first time customer of Fido. I have my internet and mobile with Fido. Due to their poor instructions over the phone, they have now over charged me almost $2000. I have called about 20 times to resolve this issue. I have been told many t...

camillerosa by I'm a participant level 1
  • 679 Views
  • 1 replies
  • 1 likes

Resolved! Repaired phone is still broken

So my Samsung Galaxy a51 started freezing and resetting constantly. I sent it in, it took nearly a month to get back. Finally got it today and it is still broken the exact same way What do I do? Send it to he fixed again? Wait another month to get a ...

Piemanthe3rd by I'm a participant level 1
  • 894 Views
  • 1 replies
  • 0 likes

Resolved! Scam/phishing website IPhone

I was just looking at Google then I must have accidentally took me to a website. It says the connection is unsecure and the website states that I've won a giveaway. I thought it was fake so I didn't press anything on the website, but I did tap the pa...

5k3m by I'm a participant level 3
  • 668 Views
  • 1 replies
  • 0 likes