General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


roaming services on mexico

Hi, Recently I was in Mexcio with my wife, both have services with fido, we weren't able to use the roaming services, mobile and internet, it was intermitant and basicly we can get a good services, but I have charged with an expensive fee, eventhough...

gustavo5297 by I'm a participant level 1
  • 1 replies

Activation fee for new user

I purchased a new FIDo connection from a store and have been charged 50 cad as the activation fees. I could have purchased it online as well but the only option I was getting to do it was through the store. Please let me know if there was no option o...

Abhinav2 by I'm a participant level 1
  • 1 replies

Resolved! How to make a formal complaint

I am currently only with Fido ... it's been 1h24:23, I asked multiple time to be transfered to the manager who refuses to speak to me and I asked for the ombdsman email address and she refuse to give it to me. ... How can I make a formal complaint?

Service has gone to garbage

Tried to get a replacement phone as i have not had one in 5 years. My current phone is broken. Need it for work let alone as my only phone in general. Choose a phone that says shipping in 3 to 5 days or next days.  Order phone. Next day get a email o...

Phone Delivery

Hello.I ordered a phone, Samsung A32, on September 9th and was told it would take 2-5 business days delivery. I literally only bought this because I need to film an audition to get into a diploma program and the deadline is September 30th. On the 16t...

Colin57 by I'm a participant level 3
  • 3 replies