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Payment Program Promotion missing from bill

I'm a participant level 1
I'm a participant level 1

I just got my first bill since switching to Fido and it doesn't show the Payment Program Promotion subtracted from the over all cost. I do have the email with the break down I agreed to.  It should have subtracted -$36.84  from each line but it doesn't show anything like that on the bill.


Senior MVP Senior MVP
Senior MVP

Hello Capskyfox,


  Welcome to the community!


  You should note that the forums are community-driven and are not intended as a venue for customer services. We wouldn't be able to look into your situation for you. While there may be some moderators still willing to provide assistance via PM, you will likely need to contact customer service so they can look into your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀