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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23567 Views
  • 0 replies
  • 8 likes

Pending

Hello, I just upgraded my package on Monday, I've received the email stating that my monthly bill is more, but nothing about the device or add ons?? I've upgraded to an iPhone 12 mini and earphone package, apparently it's pending??? How long does it ...

Me3921 by I'm a participant level 1
  • 854 Views
  • 3 replies
  • 0 likes

Gagnant d’un écouteur Beat

30/12/21J'ai reçu une lettre de Purolator annonçant la livraison d'un colis de FIdo où j'ai gagné une paire d'écouteur Beat .Mais dans le petit colis , il n'y avait rien , sauf une carte avec la phrase : Profitez de votre avantage Fido Xtra !!C'est  ...

LUU1 by I'm a participant level 1
  • 650 Views
  • 2 replies
  • 0 likes

Fido sent me $300 bill for long distance minutes

Fido charged me $300 in bills including $222 towards Long distance minutes i got this phone plan around Black Friday and as part of promo they gave me a invoice with 1000 ld minutes add on for $0 a month.   Now I see they charged me $222 towards ld a...

HarryP by I'm a participant level 1
  • 697 Views
  • 3 replies
  • 0 likes

Resolved! Is PR Card Valid as ID?

My wife just landed as PR but because of the pandemic, it's not easy for her to get a driver's license before going out with a cell phone.  But if we register online, there is no option for her to use her PR card as the ID.  So does Fido accept only ...

HumbleBee by I'm a participant level 1
  • 1439 Views
  • 3 replies
  • 0 likes

Bill & Account Balance Not Adding Up

So my bill has the normal amount on it, but I find that there is a charge added to my account balance that I can't find out where it's coming from. I paid off last months, I pay it off every month. The only difference with this month is I won to cont...

JaxxynTheBox by I'm a participant level 1
  • 427 Views
  • 1 replies
  • 0 likes