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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Fido blocks "No Cost Conference" 712-432-3900

Fido says the calls won't connect because the conference hosting service needs to "add" the Rogers network.   No Cost Conference's support says they accept all calls, but that Fido is blocking.   Since the call just dies right after being dialed, I t...

tarverator by I'm a contributor level 2
  • 2422 Views
  • 3 replies
  • 0 likes

Resolved! Cant change my phone number online

Hi,I tried changing my phone number but whenever i click confirm following message appears “oh ho something went wrong”. I tried clearing cache and used different browsers but no use. Please help!

Mahwash by I'm a participant level 1
  • 1649 Views
  • 5 replies
  • 1 likes

Live chat recording

Doesn't fido keep records of live chats?   Last week I switched to a new deal ($45 for 9GB) and was supposed to get conformation email but never did.  Today when I contacted Fido through the live chat, person on the other end is claiming that there a...

millam by I'm a participant level 1
  • 610 Views
  • 1 replies
  • 0 likes