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Credit Inquiry without my consent

Kaanoruc
I'm a Participant Level 2
I'm a Participant Level 2

I was in Turkey visiting my family, I wasn't even using my phone and suddenly I received a notification that said: "A New Inquiry Was Added to Your Credit Report" I looked up. It was Fido, without my permission how could a phone service company check my credit score? I am furious and very disappointed, when I asked why that happened to a live chat employee, they only shared a link to me for disputing an Equifax credit report. They don't even try to help me and I've been Fido since the day I came to Canada. As soon as I resolve this issue I will close up my phone plan and definitely change to a different provider, this is unacceptable. 

4 REPLIES 4

king12345
I'm a Contributor Level 1
I'm a Contributor Level 1

@Kaanoruc same happend with me, there are many more customer like us. its totally unacceptable. I am going to raise a complaint with ctcs for this. I have opened a topic for same here - 

https://forums.fido.ca/t5/General-Support/Fido-made-hard-credit-enquiry-without-consent/td-p/194451

there is another thread for same reason - 
https://forums.fido.ca/t5/General-Support/Random-Credit-Inquiry/m-p/194520

and people on this community can't help on this, they just ask to contact customer care which you have done already i hope. I would suggest you contact customer and then speak to credit operations team and then ask them to raise enquiry request for hard enquiry. they will take 3 days. if you are lucky your issue may be resolved although i am chaing them since last 7 days and no help so far but i think now many agents are well aware of this issue. looks like there was some system issue at fido side which resulted all this.

FidoStephane
Moderator
Moderator

Hi there @Kaanoruc 

 

That doesn't sound right, 

 

We'll send you a PM right away so we can look into this with you 

 

Chat soon! 



Kaanoruc
I'm a Participant Level 2
I'm a Participant Level 2

No one has sent me a PM so far!
Your customer service is lying to me by saying Fido didn't make a hard inquiry but I can see the details on TransUnion with the date and name of Fido!

This is totally unacceptable and a huge disappointment from Fido, I will close up my phone financing and immediately move to another service provider. 

king12345
I'm a Contributor Level 1
I'm a Contributor Level 1

Yes one customer agent told me that I am faking and lying and this is not possible.

one agent told me that provide a proof of enquiry then I said I have transuinion report with fido on enquiry but there is no way I can send evidences.
one agent I remember his name, he is worst among everyone he doesn't know what is Credit bureau, what is transuinion and what is hard enquiry. I wasted 1 hour to make him understand all time he was telling to check with credit bureau and we have nothing to do hard enquiry because there is no such credit enquiry thing exist in this world.

 


fido customer service is worst among all telecom providers. 

I am also going to terminate the services with fido..