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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Prepaid account balance
Hi there. I'm a prepaid user. I was on the $45 plan and there was $5 on my account. Today I shifted to the $40 plan, and paid $39.2 ($40 - $5 account balance + 5% GST + 7% PST). After the $39.2 payment, there's a $9.7 balance on my account. Could you...
50$ Setup fees charged despite of Applying online
I registered for a FIDO Plan from my existing provider like here :https://www.fido.ca/phones/bring-your-own-device?icid=ba-lpmbcnac-pgpfcwrls-1021206&flowType=byod.On the link it says 50$ not charged if applied online. After filling all the details a...
Complaint - Chat agent was not helpful - Want Office of president email
Hi, I had a concern with my bill and i chatted with an agent. He kept me on hold for 90 minutes stating that he is trying to get the manager on chat. later he told me managert is extremely busy. Could someone share the office of the presidents emai...
Resolved! New 'Live Chat' customer service is AWEFUL and FRUSTRATING
Had the unfortunate necessity to contact Fido this morning. Discovered that only "Live Chat' is the only available option now to speak with someone at Fido. It too well over an hour to have my issue (my extra payment not applied) NOT resolved. Textin...
How can I order a new sim card?
My phone was stolen awhile ago. I already reported it.I recently bought a used phone so now I need a new sim card.I looked everywhere and couldn't figure out how to do it. I found a post titled "ORDERING A NEW SIM CARD ONLINE" which had a reply with ...
