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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23494 Views
  • 0 replies
  • 8 likes

Resolved! Device upgrade

I completely understand there are unusual delays with processing and receiving device upgrades right now. I've been waiting for a couple weeks now for an order confirmation, which is totally fine, but today I received an email stating my account has ...

Anvil-Loon by I'm a participant level 2
  • 906 Views
  • 3 replies
  • 0 likes

BANGO THE CHRONIC THIRD PARTY CHARGE FRAUDSTER

Fido just billed me $98.74 for third party charge from Roblox which I never authorized.  It was a series of small charges and some larger ones through the month of May 2020.  I checked the forum and found that many of Fido's customers were scammed by...

georgianaku by I'm a participant level 1
  • 3011 Views
  • 6 replies
  • 0 likes

Refer a friend. 4 months waiting

It's been 4 months and still waiting to get my refer a friend credit. I have reached out to the useless Fido team for this department. In April I reached out they stop responding after they claimed they rectified it. I emailed them nothing. I did a n...

meli1432 by I'm a participant level 3
  • 1838 Views
  • 6 replies
  • 0 likes

Resolved! How to Reduce Data Overage Limits

Hi    I would like to know how to reduce my data overage limit from $50 to $0. I recently went over my data limit. I had no idea I was over the limit and was charged $ 50  before my usage stopped. I do understand that it is the customer's job to moni...

Mdesouza by I'm a participant level 1
  • 1599 Views
  • 2 replies
  • 0 likes