General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23575 Views
  • 0 replies
  • 8 likes

Resolved! Pretty bad Fido roam option for USA

It doesn't make sense to pay $12 /day for using phone in USA. Travelling is frequent to USA for people than travelling to other countries. Fido need to come with better option in terms of pricing for using phones in USA.

adi5125 by I'm a participant level 1
  • 682 Views
  • 1 replies
  • 1 likes

Resolved! Fido winback broken promise

someone from the Fido winback team promised me a deal for two years.  After a year, fido increased my plan by $5 a month.   i spoke to a Fido rep, after an hour on the phone they gave me a special deal and are adding a $5 bill credit for the next 6 m...

Cm2017 by I'm a contributor level 2
  • 700 Views
  • 1 replies
  • 1 likes

Resolved! Agent sold a pre-owned device saying it is brand new

Hi, I had purchased an iPhone XR online 8 months before. The agent sold the phone to me saying it is a "brand new iPhone on sale". When I asked if it is a pre-owned device, he said it was brand new and I have the chat transcript with the full convers...

felixkply by I'm a participant level 1
  • 588 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail Inbox Number

I received a notification on the phone that there was an Urgent Voice Mail, when I went to collect it and pressed "1" on the keypad it went right in to dialing a long distance number in Alberta. I hung up right away and did not let the call go throug...

polar47 by I'm a participant level 2
  • 1851 Views
  • 3 replies
  • 0 likes

Resolved! Can I receive SMS in Hong Kong with a prepaid plan?

Dear all, I will be travelling to Hong Kong for several months, I am currently on a normal monthly plan, looking to change to a prepaid plan, will I be able to receive text messages (SMS) in Hong Kong with a prepaid plan?  Does receiving SMS in Hong ...

G35C by I'm a participant level 2
  • 1916 Views
  • 4 replies
  • 0 likes