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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Poor Response timing
Just had a long hour chat with a chat-representative. Unfortunately, the response time was so poor. For every response I had to send a message and wait for 3 minutes. ( Some portion it is understood agent has to be away for searching more information...
NO support from fido
Hi my name is akhil. I purchased a sim from fido store in september but the same day i was hospatilised and send to icu. Within one week i was taken back to india. I havent use the sim and bill has now come on my email id . What should i do , my re...
Missing Last Name in account
When i bought new number with fido that time i gave my driving license as a ID but fido employee did not add my last name on my account. I lost my device and now i am facing issue with claiming from likewize they are rejecting my docs due to mismatch...
Resolved! Unresponsive Agents
There is a rare glitch affecting my Fido account which makes it impossible to access my bills/statements (both on mobile and laptop). Spanning whenever I've had free time over the past month, I've talked to 3 online agents and visited an in person st...
Resolved! Transferring from a Telus account
Hi, I'm transferring my phone from Telus to Fido. I've just received my Fido SIM card and need to activate it. The online service via my Mobile Dashboard\Upgrade SIM Card will not recognize the Telus 19 digit SIM number (imprinted on their card) - it...
