Fido put me on the wrong plan

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Fido put me on the wrong plan

Around the end of December, I changed my plan through live chat, effective on the next billing cycle in January. 

 

When I logged in to my account after it is effective, I found that Fido put me in a plan with the same monthly fee, but with less data. 

 

Can some Fido staff here help me look into it and put me back to at least what I was promised to?

Flag this to a Moderator
Message 1 of 2
188 Views
Highlighted
Moderator
Moderator

Re: Fido put me on the wrong plan

Hey @TC72

 

I'll send you a PM so we can take a look at this together.

 

Talk to you soon! 



Flag this to a Moderator
Message 2 of 2
148 Views