Roaming

Roaming

Roaming

SOLVED
contactraj
I'm a Participant Level 2

Roaming

Hello, I am using fido prepaid service. I recently moved out of Canada. I got an sms that roaming charges are $14 per day. But I need the fido number just to receive sms for online transactions. Is there a way I can set it up and is there a customer service email id where i can put this query. Thanks, Raj.

Accepted Solution

Re: Roaming

Solved by Senior MVP Senior MVP

Hello Contactraj,

 

  Welcome to the community!

 

  If your services from Fido are pre-paid, Fido Roam ($14 per day, depending on location) would not apply. Pre-paid plans can only roam on a pay-per-use basis. You can view the pre-paid roaming rates for your destination here.

 

  You should note that receiving SMS would not incur roaming charges. You should also note that since roaming data is not available with pre-paid roaming services, sending or receiving MMS would not likely work.

 

  Unfortunately, Fido does not have a customer service email so if you would like to contact them, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 

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3 REPLIES 3
contactraj
I'm a Participant Level 2

Thanks for your response. Sorry I am in post-paid, hence received the sms that $14+tax per day.

 

So if i just receive sms and not make calls/use data then I don't need to pay roaming charges ? I just need to pay my monthly bill, is that right?

Hello again,

 

  The Fido Roam charge will incur when you use your device to make or receive a call, send a text message or use data while abroad (from Fido Roam FAQ), so just receiving SMS would not incur the roaming charge. However, as alluded to previously, the data contained within MMS (incoming or outgoing) would be considered roaming data and charged accordingly. You should note that MMS are not solely restricted to pictures or video messages. Messages with subject headers or group messages etc are also considered MMS.

 

  You might consider disabling any MMS auto-retrieve settings on your phone. You would then receive a SMS notifying of a MMS (no charge) but the data contained would not download automatically. You could then choose whether or not to download the associated data contents. You should also note that, with the exception of Wifi-calling, MMS does not generally get transmitted via Wifi. Downloading MMS while connected to Wifi would likely incur roaming charges. That said, if your device is supported for Wifi-calling, some types of usage would be considered roaming.

 

  If you did not wish to use the Fido Roam feature, you might consider contacting customer service and request to opt-out of Fido Roam. After opting-out, any usage would be on a pay-per-use basis as outlined on Fido's Travel page.

 

  Yes, you would need to continue to pay your monthly bill as usual.

 

Hope this helps 😀

 

Cheers

 


Cawtau
Senior MVP

Hello Contactraj,

 

  Welcome to the community!

 

  If your services from Fido are pre-paid, Fido Roam ($14 per day, depending on location) would not apply. Pre-paid plans can only roam on a pay-per-use basis. You can view the pre-paid roaming rates for your destination here.

 

  You should note that receiving SMS would not incur roaming charges. You should also note that since roaming data is not available with pre-paid roaming services, sending or receiving MMS would not likely work.

 

  Unfortunately, Fido does not have a customer service email so if you would like to contact them, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers