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Fido MACC

kingwahso
I'm a Participant Level 2
I'm a Participant Level 2

fidoMACC.PNG

 

Hi,

 

I attached a screenshot of the credit card statement. Can someone explain why the $50.40 monthly charge appears twice? I checked my previous statements and didn't see the FIDO MACC item on any of them. I am a bit confused and worried that I am being charged twice by mistake.

 

Thanks in advance.

5 REPLIES 5

mariarolizac19
I'm a Participant Level 1
I'm a Participant Level 1

Same thing happened to me this month..Fido charged me twice

 

Hey @mariarolizac19,

 

That doesn't sound right! Did both transactions go through?

 

Please reach out to us through these channels and we'll double-check everything with you.



Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Kingwahso,

 

  Welcome to the community!

 

  MACC stands for Monthly Automatic Credit Card (see here). Had you recently signed up for pre-authorised payments? Is it possible that you made a separate payment, forgetting you had pre-authorised payments? If the CashBack/Remises is related, then it appears as though the FIDO Mobile payment might have been cancelled and only the pre-authorised payment is pending.

 

Hope this helps Smiley

 

Cheers


KAPABLE-K
MVP MVP
MVP

Hello @kingwahso,

 

Welcome to the community!

 

That transaction is showing as pending it could just be that the actual transaction just got release from pending status to an actual transaction and the pending one did not fall off as yet. 

 

The pending transaction should be removed when your credit card company updates the pending transactions. 

You can also call your credit card card company to verify. Personally I see it all the time on my credit card for many transactions. 



kingwahso
I'm a Participant Level 2
I'm a Participant Level 2

I checked my credit card statement again and indeed the pending "Fido MACC" item has disappeared. Thanks.