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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Unable to send messages
I recently ported from rogers to fido and after that Iam unable to send messages to any contacts.I tried all troubleshooting stuff, removed sim, message center number, reset phone.Its not with the phone as i tried this sim in another phone and same t...
Resolved! Can't contact support; Live chat doesn't work
I've tried over multiple days and it just keeps saying nobody is available and refuses to even put me in a queue. What do I do?
Prepaid Balance Inquiry - Porting to new provider
What happens when you have a prepaid account with a balance, and transfer the number to a new provider? Can the balance be credit back to the customer to a credit card, or redeem for accessories at a fido store prior to leaving? Or is it lost and is...
delivery address update
hey there, If I updated my delivery address online will it be updated at the delivery company directly? The address was not complete before, which made the delivery worker delay my package which is supposed to arrive today.
Not Receiving SMS from Financial Institution
I just joined Fido and ported my number, now i'm not receiving sms from my bank and having problems because of this, i can send and receive fine from mobile numbers. I rebooted phone and to no avail, any help please as it seems that I made a mistake ...
