OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Down payment on phone upgrade
Hi. I am existing Fido customer and would like to upgrade my phone to the S21 Ultra.I would like to give a down payment, but the only 24 month payment option I am presented with is $0 down.Is there any way I can give a down payment to lowere the mont...
NEW PHONE SHIPPED TO THE WRONG ADDRESS
I am customer in Fido since 2010. I upgraded my IPhone on 14th of June 2021, and the phone was delivered on 16th June 2021 to my billing address instead of the shipping address I provided while completing the upgrade process online. A confusion happe...
Winback Team Cannot Honor Its Offer
I recently received a call from the Fido Winback team after leaving Fido about 2 years ago. The offer was indeed quite satisfying, so I agreed to switch back. Through the phone call, the agent asked me to give permissions to do a credit check and ask...
Resolved! Negative balance
I see a negative balance in this month bill. I would request you to please clarify how there is a nagative balance, may be since I had a referral but that is not mentioned in the generated bill.
I want to activate my cancelled acoount(number). How can I do that?
Because of not being used for a while my number has been cancelled. I paid all invoices. Now I want to activate and use my number again. How can I do taht? It's not a prepaid card. Appreciate for yr urge reply.
