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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23772 Views
  • 0 replies
  • 8 likes

Can't access sites by IP address on mobile data

When connected to mobile data any requests to sites by IP address such as http;//8.8.8.8 fail immediately with err address unreachable. This means games like Pokemon GO also fail to work on mobile data as well as tools like SSH and FTP. The only way ...

Bluewave42 by I'm a participant level 1
  • 765 Views
  • 2 replies
  • 0 likes

Can't afford a cheap service!

Last month I spent 10 days in the US, where Fido's roaming service proved practically useless everywhere I visited in Washington, Oregon and California, rural and urban areas alike. The call service was totally down (couldn't even call 911!), and the...

SamApres by I'm a participant level 1
  • 397 Views
  • 1 replies
  • 0 likes

Roaming charges applied even when no calls/text/data used.

Hey Fido,I had to travel outside of Canada and I made sure to disable data and made no phone calls or sent texts. However, I've received a huge bill with $115 added as One time charges. Can you please get this resolved? Like I mentioned, I have not u...

dbangre by I'm a contributor level 1
  • 641 Views
  • 2 replies
  • 0 likes

Resolved! Fido 5G

Does Fido have any 5G service?

LexusBC by I'm a participant level 3
  • 9982 Views
  • 9 replies
  • 0 likes