General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23494 Views
  • 0 replies
  • 8 likes

Resolved! Lost Sim - Moved Internationally

Hi,  My phone was lost on my last day in Canada. I have now moved to Australia, but to confirm my identity for things like banking I still require access to my old number. I have scoured the help page but I can't find a way to simply re-order a sim c...

phoebemelvin by I'm a participant level 1
  • 510 Views
  • 1 replies
  • 0 likes

Resolved! Kudos to customer service agent Paula!

I want to give a shoutout to Paula for providing fast and easy customer service on my most recent call. She understood my issue the first time I explained it and rectified it without me having to go back and forth. She was also very personable and ev...

Resolved! Winback Credit

I don't recommend people taking  Fido's winback offer. I was offered a $100 credit for each of my phone lines.  It's now been 4 months later and multiple calls to customer service, and still no credits on my account. The Fido customer service reps sa...

J2N by I'm a participant level 2
  • 921 Views
  • 2 replies
  • 0 likes

Resolved! Tired of Fido games!

So to start I had $40 plan with Fido and had an exclusive offer on my account to upgrade my phone to s22 for $20.84 per month with 0 down.I thought to give customer service a call to ask if they have any other loyalty discounts, I was connected to an...

SS2018 by I'm a participant level 3
  • 808 Views
  • 5 replies
  • 0 likes

How to obtain an esim card?

Hi, I have been using two phones, one with Fido from Canada, the other one from another country, now I see that there's esim card which can be used together with a physical sim card on the same phone. How can I get an esim card from fido? Can I get f...

altairtim by I'm a participant level 3
  • 26019 Views
  • 12 replies
  • 0 likes