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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Resolved! Change type of phone listed on account info?

Hi,  there, while looking for something else, I noticed there's an old phone listed (that I have, but no longer use), connected to my account. Is there a way to change that?  Does it matter? Thanks!

Kubda by I'm a contributor level 1
  • 1068 Views
  • 2 replies
  • 0 likes

Fido shipped me a broken phone

I recently ordered an iPhone 11 Pro (renewed) and received a BROKEN phone. I got it on a good promotion $5.79/mo and asked for an exchange with customer service. After 1 month of waiting, and hours spent on call with customer service, I was told that...

Yutao1 by I'm a participant level 2
  • 1052 Views
  • 4 replies
  • 0 likes

cancel my phone plan

I wanna cancel my phone plan!I can't call them because I'm already back in Switzerland. I tried it through the live chat five times and nobody answers me and then I get kicked out.Please help. 

Selina5 by I'm a participant level 1
  • 637 Views
  • 2 replies
  • 0 likes

Resolved! Wrong name in Credit Bureau

 My first name was register in a Credit bureau wrong. My bank manager inquire my credit score and told me that it's wrong.Could you please verify in you systems if it's wrong and do all.the necessary corrections, if it's the case

Rdmurai by I'm a participant level 1
  • 639 Views
  • 1 replies
  • 0 likes