General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23737 Views
  • 0 replies
  • 8 likes

Can't afford a cheap service!

Last month I spent 10 days in the US, where Fido's roaming service proved practically useless everywhere I visited in Washington, Oregon and California, rural and urban areas alike. The call service was totally down (couldn't even call 911!), and the...

SamApres by I'm a participant level 1
  • 364 Views
  • 1 replies
  • 0 likes

Roaming charges applied even when no calls/text/data used.

Hey Fido,I had to travel outside of Canada and I made sure to disable data and made no phone calls or sent texts. However, I've received a huge bill with $115 added as One time charges. Can you please get this resolved? Like I mentioned, I have not u...

dbangre by I'm a contributor level 1
  • 562 Views
  • 2 replies
  • 0 likes

Resolved! Fido 5G

Does Fido have any 5G service?

LexusBC by I'm a participant level 3
  • 9668 Views
  • 9 replies
  • 0 likes

Resolved! Credit balance on final bill

Hi I have cancelled my FIDO services last month and got the mail after last billing cycle on 23rd of August 2022 in which it is showing negative balance, however I got to know that FIDO will send the cheque to clear the amount but the issue here is I...

Anupriya by I'm a participant level 1
  • 637 Views
  • 1 replies
  • 0 likes