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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Paying much more than It should be
Win-back team screw up my payment, I was being charged at $45 per month instead of $35 as they promised. In addtion, they put two payments together, so my first month is charged at full price $70. my current payment is $117 instead of 35+35+tax. I ca...
Not letting me checkout with my exclusive offer
I select the offer and get as far as "proceed to checkout." At that point, clicking proceed does nothing. The process won't go any further. Is an agent required to accept an exclusive plan offer, or what's the problem?
My Fido experience
Being a Fido customer for more than one and half a year is a fine experience except 1-2 hours wait time to talk to the customer service. I can understand the staffing shortage affects everywhere. However, this morning experience is really disappoin...
Overseas Resident Mobile Account Cancellation Request Inquiry
Hey all, I attempted to request freezing my mobile account for a year as I reside in overseas country. My next billing cycle starts in one day and I have been waiting on online chat as well as making global phone calls in Fido customer centre. Also, ...
Resolved! Setup fee on existing account
I updgraded my phone during the Black Friday promotions at the Costco Kiosk, and no mention was made of a service fee. Last year my husband ordered a phone too and he was not charged the service fee. Even on the Fido promotional material, i did not s...
