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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23964 Views
  • 0 replies
  • 8 likes

Resolved! Norwegian Cruise ship still on WMS ?Fees?

Hey Everyone jumping on a cruise ship tomorrow and I understand ships cell phone service is regulated by WMS  world maritime service which offer different rates than Fido land roaming fees for postpaid clients which are usually 12 $/day in USA land o...

pinballd by I'm a participant level 2
  • 1528 Views
  • 2 replies
  • 0 likes

Resolved! I think some fraud is happening with me!

Hello Team, In the last 15 hours, I have received two emails from FidoBill@fidomobile.ca with the subject Your Fido bill is ready.  I am attaching images for reference. The reason I am calling these out as fraud is that I AM NOT A CUSTOMER OF FIDO. I...

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tkaran50 by I'm a participant level 1
  • 919 Views
  • 1 replies
  • 0 likes

Extremely unknowledgeable customer representative

I was with @Fido for many years before switching to Rogers. In order to return to Fido, I contacted a Fido customer service agent about reactivating my account. He went over the porting procedure with me and shipped a SIM card and mobile device for m...

chakde by I'm a participant level 1
  • 566 Views
  • 1 replies
  • 0 likes