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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Zero Downpayment Device not available.
I heve been with Fido for 6 years. I have 2 lines and 2 phones with thme. For 6 years i have never had a late payment as it has beed preathorized from day 1.It is time for me to upgrade my devces and i am not eligble to get a zero downpayment device...
Order confirmation email not received yet
Hello! I ordered the special promo plan $52/mo for 12GB data yesterday afternoon and it said I will be receiving a confirmation email with a tracking number for my SIM card and my contract on the email, but I'm yet to receive those just wondering wh...
Usage details are not available
Hello, I have bought a plan for Fido and I was looking on my account in the website when u realised that my usage details arent showing for some reason. I dont know if this will come in time or if this is a issue with my account. Thanks in advance,C...
Data Usage Details Not Available
Hello, I recently bought 2 Lines for Mobile. After I login into the app, it says "Usage details not available". can you help rectify the issue with my account.
MMS won't send when connected to WIFI
Hello! I'm new to Fido and have an issue with my MMS messages. Each time I try to send a picture, it will not send unless my wifi is switched off. Even then, it takes a while to push through. While I'm happy I can work around it, it's pretty annoying...
