Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Not texting
So my other phone is not working. I have a plan unlimited texting and talking but the texting does not work.
BAD BAD CUSTOMER EXPERIENCE
I have been with FIDO for almost 5 years now and over the years, my experience has been getting worse and worse. I ordered a new phone from FIDO as part of my FIDO account on November 29th. On November 30th, i got a call from Purolator advising that ...
Resolved! Winback team offer missing
Hi, I was offered an add on by the win back team , but they did not provided me the add on. When tried to call the Fido customer service they said they have updated the form and sent back to Win back team and they will call me within 24 to 48 hours. ...
Resolved! Mobile Account not linked to Home Internet account
I have an existing fido home internet account. Last week I switched over my phone to Fido using the same email. My account does not show my mobile bill. I cannot view or access my mobile account without using a new email to register the account? How ...
Porting out 1 BYOD line
Would like to port out a current BYOD line to another provider and want to make sure I don't need to call Fido before I do so. Want make sure it does not affect the account I have for another line.
