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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24197 Views
  • 0 replies
  • 8 likes

Mobile Data Issue

My new Samsung A03 worked awesome at start, but for the past few days I have been having issues accessing my mobile data.  I can connect to data a few times, and then after that it won't come on unless I restart my phone.  If I do that, it will work ...

Kathyfast27 by I'm a participant level 2
  • 1475 Views
  • 3 replies
  • 0 likes

Resolved! What is this charge at the bill??

 Why Fido charge twice of current plan fee? I know the yellow part was charged because I changed the plan, but why was the red part imposed?

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BC11 by I'm a participant level 3
  • 2094 Views
  • 3 replies
  • 0 likes

Resolved! New plan not shown in the app

Hello. I changed my plan (60$ per month) for a cheaper one (30$ per month) yesterday, but although this change was displyed on my fido app, now it is showing 60$ per month again. Is it just a bug in the application? Thanks

billing

I spend a  lot of time over the phone talking with a service customer without getting a clear answer to my questions. I asked her to refer me to his supervisor but she just hang on me

moes1 by I'm a participant level 1
  • 876 Views
  • 1 replies
  • 0 likes