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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Fido Account got cancelled

Hello,  I am a new FIDO customer. Just got email that my account is cancelled and I dont understand why? Also got a random email that says my request for PIN change has been noted but I never asked for PIN change.  I read a few people have already ex...

komalthakur by I'm a participant level 3
  • 1494 Views
  • 7 replies
  • 0 likes

Resolved! Account cancelled without intimation

Hi, my account got cancelled without notice and now I am struggling to get ahold of the fraud team. It is constantly on voicemail. I do not have another number. How long will this take? How can you disconnect a number like this?

Anwesha05 by I'm a participant level 2
  • 420 Views
  • 1 replies
  • 0 likes

DO NOT SHOP ONLINE WITH FIDO

On May 9, 2022 at night, via Fido My Account, I found an exclusive offer specially for my phone (#604 72x xxxx).From the apps, there was a side by side comparison between the plan I am using and the plan Fide offering. I didn't see any other conditio...

MelvinChoi8 by I'm a participant level 1
  • 819 Views
  • 1 replies
  • 0 likes

Resolved! USA coverage plans

Hey, I'm moving to USA for 3 months over summer. I was wondering if there are any fido plans that allow me to keep my number and use my data and make calls in USA without having to get a seperate new US sim? Thanks! 

grovert4 by I'm a participant level 1
  • 1685 Views
  • 1 replies
  • 0 likes