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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23575 Views
  • 0 replies
  • 8 likes

Fraud Department Cancellation

I was given a SIM card instore and was told I was allowed to activate on line to avoide the 50 dollar fee of activation. Everything was up and running via the LiveChat function on the website, as an employee assisted me with the set up and allowwed m...

brookemcg by I'm a participant level 1
  • 344 Views
  • 1 replies
  • 0 likes

Installing eSIM on an iPhone 12 Pro

I am trying to install an eSIM card on my iPhone 12 Pro for the first time. However, I keep on receiving the following message. “Unable to Complete Cellular Plan Change - Your cellular plan could not be set up. Try Again Later.”I have gone to a store...

Panchoy by I'm a contributor level 1
  • 2197 Views
  • 7 replies
  • 0 likes

Fido - The most unethical company ever!

I have spent 1 hour on chat and 1 hour on phone since morning. The agents simply hang up. The call agent says contact live chat agent, the live chat agent says call contact center and just hang up abruptly   this is insane level of customer service. ...

Gaur by I'm a participant level 3
  • 337 Views
  • 0 replies
  • 0 likes

Data usage

I have 50 gigs of data on my phone. Every month I am almost going over what is causes this