General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Win back team hung up on me.

I received an email from Fido regarding a win back plan, and then a follow-up call from the team earlier today. However, they hung up on me as soon as I answered. When I call back I get am automated voice message and no way to speak to a human, with ...

alepj1 by I'm a Participant Level 1
  • 1 replies

Free extra gig of data text? Scam?

Hey all! I just received a text offering me 1 free gig of data. Is this legit? Just wanted to make sure it's not some number spoof/scam before I click any links.  Thanks! Take care out there!

Fido Winback

Hello, I switched to a competing provider a few days ago because their plan was better than what I had with Fido. I was pleasantly surprised to receive an email from Fido informing me that someone would be reaching out to me from the winback team. I ...

Phaine by I'm a Participant Level 2
  • 2 replies