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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23745 Views
  • 0 replies
  • 8 likes

Resolved! Upgrade pending

I just upgraded my phone, looks like something went wrong, so I backed up and says upgrade pending check my account, my money was taken from my card already but yet have not recieved any confirmation page nor email that my order was been recieved or ...

Mcflor1 by I'm helpful level 1
  • 3118 Views
  • 7 replies
  • 0 likes

No confirmation for phone upgrade

received any sort of confirmation email or message of any sort . I am wondering if my order has gone through and has been received properly . Please advise.

Pouya1983 by I'm a participant level 2
  • 711 Views
  • 3 replies
  • 0 likes

Customer service with an attitude

Called customer service to address an issue today and spoke to a very rude customer service employee. I asked to speak to a supervisor and was told quite "not going to happen". Also asked the employee to repeat their name and was told "I am not going...

Mike86 by I'm a participant level 1
  • 647 Views
  • 2 replies
  • 0 likes

Resolved! Phone never received, then order cancelled

Hi everyone, this is a weird thing ever in my life. Let me tell you my experience with Fido service and how they treat a loyalty customer ( I have been with Fido for almost 7 years). Back in December 26, I have ordered an Iphone Xs Max for a pretty g...

hiepphan by I'm a participant level 1
  • 1494 Views
  • 3 replies
  • 1 likes