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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Great service getting new deal

Customer care agent had great patience, good understanding, great communication skills. She gave me and wife and very good deal for iphone 12 pro. I really appreciate her efforts and talking to me for like 3 hours to get this done, even if her shifts...

ParulMalik by I'm a Participant Level 2
  • 360 Views
  • 3 replies
  • 0 likes

$150 GC not received after almost 3 months

Not sure where to direct this post, but I signed up for Fido internet on labour day weekend and still I have not received any email about my $150 giftcard. I already called once and was told that they had to put in a manual request, but that was seve...

nnwu by I'm a Participant Level 1
  • 222 Views
  • 1 replies
  • 0 likes

New phone is going to be sent to old address.

I changed my billing address yesterday, and i ordered a new phone after i checked the address was changed.Also i checked the new address when i confirm my order.But i got a confirmation email and there was an old address.Can you please do something?I...

hazel2e by I'm a Participant Level 1
  • 234 Views
  • 1 replies
  • 0 likes

Resolved! Fido Overchaged for November

Hi, I have gone through my bill and I noticed that I was overcharged for the month of November? please how can I talk to a representative to look into it? Thanks

mbuagbaw by I'm a Participant Level 1
  • 354 Views
  • 2 replies
  • 0 likes