General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24094 Views
  • 0 replies
  • 8 likes

Cyber Monday deal "technical issues"

   Custtomer support won't help me get this deal. They're only comment is to send me the link to the deal.... There is no link, it was an exclusive offer for me.  Incredibly frustrating. 

2B4AEB34-4807-4F3F-99B1-265E86FC7502.png 9FD6DB82-4649-45E9-BBD5-D405A8FA70F2.png AFCBA081-05D1-463E-8256-3DC623BB38EB.png A2E5B485-19A7-49AB-A500-4B1C50978D2B.png
Kevinneufeld by I'm a participant level 1
  • 1241 Views
  • 3 replies
  • 0 likes

Worst Service Ever

The worst customer service ever, if you call them you will have to wait for 2 hours, the reps are not good and alwasy will give you fake promises and their last answer will be our hands are tight. Will never recommed to anyone 

shaw3 by I'm a participant level 1
  • 646 Views
  • 1 replies
  • 0 likes

Not texting

So my other phone is not working. I have a plan unlimited texting and talking but the texting does not work.

moontune by I'm helpful level 1
  • 869 Views
  • 1 replies
  • 0 likes

BAD BAD CUSTOMER EXPERIENCE

I have been with FIDO for almost 5 years now and over the years, my experience has been getting worse and worse. I ordered a new phone from FIDO as part of my FIDO account on November 29th. On November 30th, i got a call from Purolator advising that ...

Sheetal89 by I'm a participant level 2
  • 1601 Views
  • 2 replies
  • 0 likes