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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Account member

Hello i'm an added line to an existing account but my usage never appear on the fido app and on website too why is that? while i can see the other 3 added lines usage but never can see mine

Aseel22 by I'm a Participant Level 1
  • 94 Views
  • 1 replies
  • 0 likes

No win back call

Its been a week since i left fido after my contract been finished, Really disappointed about the way i was let go as no good offers were provided after being with fido for years!!!

Katetclin by I'm a Participant Level 1
  • 59 Views
  • 1 replies
  • 0 likes

Resolved! Billing Dates vs actually receiving them

Hi there,   I have found you are dating my bills on the 21st of each month but then they are not available for at least 4 up to 7 days at a time.  Why does it take so long to post them and is it quicker to have them mailed out?  I think the bills sho...

Billdates by I'm a Participant Level 3
  • 8335 Views
  • 12 replies
  • 0 likes

Resolved! Request to improve the network coverage

Recently, we had a trip to Prince Edward Island and Gaspe. Unfortunately, I had many difficulities getting good enough coverage to use the internet. Also in many areas on the road, I even could't call. So It would be great if fido can improve their n...

phm by I'm a Participant Level 1
  • 86 Views
  • 1 replies
  • 0 likes

Resolved! Filing a complaint

Hello all,  does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have ...

Sarah85 by I'm a Participant Level 3
  • 5459 Views
  • 14 replies
  • 3 likes