General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Wifi Calling - setting up 911 address

Hi,I have trouble setting up my 911 address for wifi calling. After submitting, there is a suggested Canada Post adress. I select "Use this address" and I have an error "Failed to update address" and no other options.Can anyone help?Thanks!

Resolved! Cancellation of service

Please assist to cancel the service

change number of rings for voicemail

I opened a chat with customer support, asking for the numbers to change to max. But they told me it's not possible, that is the standard time, and it can't be changed. Really???

Resolved! Text from +4745 instead of +4735, but extra data has not been added.

I've been a Fido customer in British Columbia for ~20 years now and have multiple plans with them. In the past, I have received loyalty offers from Fido (+4735) for a free 10GB and another for a free 5 GB of data, which has put me at 20GB of data fro...