Unfortunately, I am extremely disappointed with Fido due to how insecure their system is. I was scammed, and the scammer had already gained access to my Fido account, including my phone number and personal information. They even placed an order on my behalf. If I hadn't become suspicious and reported the issue, the scammer could have continued accessing my information, potentially causing even worse consequences. I am still not fully confident and remain concerned about my account's security.
Because of this incident, my plan and services were changed. Fido completely disregarded how loyal a customer I have been. The company itself is to blame for the security breach, as it should never be this easy for someone to access an account and personal information. They never restored my previous plan and instead pushed me toward more expensive offers. Despite the scam and security risks, they even suggested auto-payment, which is highly insecure, just to offer a small discount on these overpriced plans without returning my original plan.
They should have compensated me for the damages caused, but they failed to do so.
This situation proves not only how unsafe Fido is but also how poorly they handle their responsibilities toward their customers.
