High Bills & Poor customer service

[Nimesh]

I am Nimesh Pate. I am a fido customer from 14th December 2022 onwards.

 I bought sim card from Cambridge center. I was offered a $50 plan for 40GB. However I received bill for $75.82. I visited The same store thrice to resolve the issue, also I had chat with customer care but my issue was not resolved. 

Later once again I visited Cambridge center shop again and the guy told me my next month bill will be ZERO.

Also I changed my plan to $35 on chat with customer care, However I received bill for $50

Kindly resolve this issue.

Thanks & Regards,

Nimesh Patel. 

[FidoLony]

Hey @Nimesh,

Welcome to the community! 

I'm sad to hear about your latest experience. I do recommend you get in touch with our customer care team that you can reach directly here .