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High Bills & Poor customer service

Nimesh
I'm a Participant Level 1
I'm a Participant Level 1
I am Nimesh Pate. I am a fido customer from 14th December 2022 onwards.
 
 I bought sim card from Cambridge center. I was offered a $50 plan for 40GB. However I received bill for $75.82. I visited The same store thrice to resolve the issue, also I had chat with customer care but my issue was not resolved. 
 
Later once again I visited Cambridge center shop again and the guy told me my next month bill will be ZERO.
 
Also I changed my plan to $35 on chat with customer care, However I received bill for $50
 
Kindly resolve this issue.
 
Thanks & Regards,
Nimesh Patel. 
1 REPLY 1

FidoLony
Moderator
Moderator

Hey @Nimesh,

 

Welcome to the community! 

 

I'm sad to hear about your latest experience. I do recommend you get in touch with our customer care team that you can reach directly here .