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Fido unauthorized credit check

Panizt
I'm a Participant Level 1
I'm a Participant Level 1

I am a customer with fido with almost 3 years now. On october 2022 I saw a credit check on my report from Fido Solutions and then my credit score dropped 25 points!!!!! I did not apply for any new services or products from fido. As an immigrant I am trying so hard to build my credit score and then this happens. CS is also no help. Tried to contct the credit department but even they did not have any idea why there is a credit check on my account which is ridiculous! Any idea what can I do? 

1 REPLY 1

FidoNajat
Moderator
Moderator

Hey @Panizt! We're sorry to read about your experience with our customer service. That's certainly not the kind of experience we want to offer you.
You can contact us through one of our channels and we'll be happy to dig deeper into this situation.