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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23575 Views
  • 0 replies
  • 8 likes

Resolved! Data Roam while Cruising

I will be cruising in Mediterranean & then Transatlantic. Do I need to turn on 'Data Roam' in order to use Pay per Use for SMS Texting. I will not be using data..

DOH by I'm a participant level 1
  • 730 Views
  • 1 replies
  • 0 likes

Resolved! Change the name in bill

To ;The Fido ,Sub : TO CHANGE THE BILLING NAMERespected officer,I got the Fido sim card today on 20 August 2022 and given the passport as the document because I am newcomer to canada . So the store person takes my father's name on the Bill insted of ...

dhaval2561 by I'm a participant level 1
  • 486 Views
  • 1 replies
  • 0 likes

Upgrading a BYOP plan to Fido Payment Program plan

I am a FIDO customer with 3 lines. I want to get a new phone with Fido Payment Program (FPP) on my current BYOP talk&test plan (which is 1 of my 3 lines). I have spoken to 4 CSR & the loyalty department and each one has given me a different response:...

gip by I'm a participant level 2
  • 745 Views
  • 3 replies
  • 0 likes

Resolved! Wrong number added under my account

Hello.  Two days ago I add two number under my account. One for Shaghayegh who is a virgin client at the moment and would like to change her operator to Fido. Her plan is supposed to be 20G internet for $35 a month.    The other one is for Artin who ...

Farid6267 by I'm a participant level 1
  • 399 Views
  • 1 replies
  • 0 likes